From NintendoDSstockists

/ December 2nd, 2008 /

Professor Layton Stock Issues?

You didn’t need us to tell you that there are stock issues! The demand for this game is PHENOMENAL – it had better be good eh? There are hundreds of people searching for this game on our site every minute and the majority of you have been lucky. However for some of you it seems just as you thought you had got one after being sent a confirmation email, you receive a ‘cancellation’ email shortly after telling you there isn’t enough stock available! How I-R-R-I-T-A-T-I-N-G. You would think if a merchant didn’t have stock in then they wouldn’t advertise that they did, right? I think it’s a case of hundreds of people ordering in the same period of time and the merchant’s system just not being fast enough in checking the stock levels. It’s only afterwards when the computer goes to match an order up with an item that the figures don’t match up and they realize there isn’t enough stock! Then some of you get those annoying and disappointing emails… So how can we help you avoid that? Well, what we do is tell you exactly what the merchant tells us. Their server tells our server that stock is available and that’s how we bring the information to you. If their server says stock is available, then the product page will say that – which it has done. When you click-through – there is stock! Our technology is very accurate and reliable in doing this. What we can’t tell you is if they have stock available when they are telling us they do, but they don’t really! I think it may become a case of not who has the stock in (because we can tell you right up to the minute who says they do) but a case of who is the most reliable to buy from. We’ll keep you updated as best we can, but we also rely on what you tell us too. Leave a message of your experience here for us and others to see. We will try and help you by reporting what we find out to you and also what others tell us. So, as of Dec 2nd 21:51 – this is the deal… - Woolworths - Unfortunately in administration. - Zavvi – No longer taking orders of any games or consoles. Stock issues to do with their supplier. - Play – Have been informed (Dec 2) they cannot guarantee delivery in time for Christmas. - Currys, PCWorld and Dixons (all part of the same group) – Some of you have received cancellation emails from these merchants, whilst orders for others have gone through. Be aware a cancellation could happen after you place an order. - PowerplayDirect - We spoke directly to their Head Office and although you can place an order on their site – they have NO stock currently. They are awaiting stock but have no idea when they will receive any. - HMV - you can Add to Basket and pay for an order but they clearly state ‘Currently Out Of Stock’. Other than all the other retailers are awaiting stock and of course we will be the first to inform you when stock arrives. Make sure you sign up to our email alerts on the Professor Layton Stock Locator page. UPDATE 15th Dec: I spoke with Play.com on the 5th who confirmed what I said above. Their system is not fast enough in reading stock levels and unfortunately there are those orders which cannot be allocated an item and have to be refunded. Once stock comes in, everyone orders at once (easily over a hundred people a minute) and the sytem can’t keep up. However they do keep getting batches of stock in, although they don’t know exactly when it comes in. All you can do is try your luck. If you do order and it does go through – you are one of the lucky ones! If it doesn’t, I know it’s disappointing but at least you know the reason why. They also assured me that ALOT of orders have gone through, so if yours was successful why don’t you post below and let us know? I myself, placed an order with Play over a week ago and it is still awaiting stock, so unless something happens by Thursday I think it is safe to assume orders won’t be despatched in time for Christmas for those with that status. Has anyone received their game from Play, Currys, Dixons, Littlewoods or PC World in the last week? Let us all know.

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63 Comments »

63 responses so far, say something?

  1. Re: Currys – Ordered and paid by Credit Card, then got Cancellation Notice!


    Annette Copland-Roberts, December 3rd, 2008 at 2:01 pm

  2. Currys – ordered, got a reservation number. Drove 10 miles to pick up – took my money – couldn’t find it – refunded me – found it and took my money – ten minutes later got a phone call to say they had made a mistake as they had no stock so don’t bother coming to the store!!
    It beats me!


    Doug, December 3rd, 2008 at 3:09 pm

  3. Littlewoods & Zavvi: Have tried to order through both ,both said was in stock zavvi mailed the next day to say hey didnt have any littlewoods even gave me a delivery date ,2 days after the delivery date came and went they phoned to say hadnt got any !!!


    julia, December 3rd, 2008 at 5:27 pm

  4. PCWorld: Ordered – got confirmation email – got cancellation email the next morning


    Trevor, December 3rd, 2008 at 7:13 pm

  5. Littlewoods: I ordered it and they gave me a delivery date. I didn’t trust them so I phoned them twice to ask them if they were sure they had them in stock and both times they said yes and that I would recieve the game within a couple of days. I just got a call yesterday saying that they could not guarantee delivery before christmas.


    Jasmine, December 4th, 2008 at 6:10 am

  6. Currys – Ordered and paid by Credit Card, then got Cancellation Notice!


    Petra, December 4th, 2008 at 9:21 am

  7. Have tried to order from both Currys and PC World only to receive an email the day after informing me that unfortunately it was out of stock


    Diane, December 4th, 2008 at 10:54 am

  8. I will be speaking with Comet, Currys, Dixons, PCWorld and Littlewoods later this afternoon – not Customer Service – direct to our contacts at Head Office. If there is anything in particular you want me to ask, either leave a message here or contact me via our Contact Page at the bottom of site.

    I have plenty to say as I am seething! I think it is outrageous to advertise something as In Stock if it clearly isn’t – and Play came into stock yesterday too after sending out Cancellation Emails the day before. Either they have stock or they don’t!

    I will let you know what the outcome is as soon as I have spoken to them. Leave it with me. :)


    Chantal (Admin), December 4th, 2008 at 11:10 am

  9. I ordered through Zavvi last week, payment was taken, order status was listed as despatched the following day, to then get an email 8 days later to say my order had been cancelled! I am still awaiting credit to my card!


    Richard, December 4th, 2008 at 12:18 pm

  10. Was not impressed with my Curry’s sale. The sales guys had no idea as to whether my order was in or not. If I had taken the first guy’s advice on my refund and left the store (after a 20 mile round trip), I would not have the product. It was only because I said ” Look there, look there, no – in that box etc etc” and refused to leave the store that they found it. It was blamed on the night staff, the computer booking system and anything else to hand. But to get a phone call when I had left the store to say it was not in stock after all and not to come in was the icing on the cake!
    Lost me as a future customer, that’s for sure.


    Doug, December 4th, 2008 at 12:19 pm

  11. PC World – same old story – paid by credit card, confirmation of order, then cancellation email the next day. Surely DSG’s stock control system is sophisticated enough for this not to happen. Let’s hope their credit card refund system functions more efficiently!


    Ann, December 4th, 2008 at 12:27 pm

  12. Ordered over a week ago, website stated it was in stock at £29.99, we called the orderline and checked. Were informed that yes it was in stock and advised that it would be delivered by the following Wednesday. Called on the Thursday and was advised that it hadn’t been picked yet, to leave it 5 working days.
    Today were informed that they were out of stock – only found this out as we were fed up of waiting and wanted information. Were advised to cancel our order as they wouldn’t be getting any more in and to go trawl the shops.
    Again why advertise that you have something in stock if you don’t have it…… isn’t that false advertising – should I be contacting Trading Standards I wonder????
    Unhappy Customer


    Wendy, December 4th, 2008 at 3:47 pm

  13. I was one of the lucky ones. I ordered last Friday and I received my copy on Wednesday. I can’t fault Play at all.
    A friend of mine received her copy from Littlewoods last Thursday. Keep trying and hopefully you’ll get one! x


    Susie S., December 5th, 2008 at 9:17 am

  14. Everytime stock comes into PLAY.com I place an order – I then get an email saying “This email is only an acknowledgement of receipt of your order which has been passed to our dispatch department to be processed. Thank you for ordering with etc”. This has been going on since end of November. Only once have I got an email saying ’sorry, out of stock’. Every other order is ignored. When I check my account details on play.com the message changes almost daily from ‘on order’ to ‘ awaiting stock’. But yet they keep getting stock in so why is my order (orders) not being fulfilled? As soon as I get a positive confirmation I’ll cancel the other orders to free up stock. Frustrating though!


    Midnightmouse, December 5th, 2008 at 12:59 pm

  15. ordered mine from Play on the 1st, got an email saying it was posted on the 2nd, it arrived this morning! very pleased! guess i was one of the lucky people =D


    MissDayna, December 5th, 2008 at 1:08 pm

  16. I ordered through Play on Tuesday afternoon (2nd) and have a status of “awaiting stock” – hasn’t been cancelled by them at all. Play have had it in stock several times since. I can quite understand that their system can’t keep up given the popularity of the game but why don’t they fulfil back orders that haven’t been cancelled rather than advertise it as being in stock? It has been listed as available on at least 5 ocassions since I ordered my game. It’s just a little disappointing coming from a retailer like Play.


    Karen, December 6th, 2008 at 12:27 pm

  17. @Karen: I completely agree with you. Why cancel orders in the first place? It makes sense to fulfill them as stock comes in. Asides from being a fair way to do things, it would also benefit Play’s image with it’s customers, and in the current climate I don’t think any retailer wants to be losing customers do they? Such a simple solution.


    Chantal (Admin), December 6th, 2008 at 12:57 pm

  18. I am in the same boat as Karen, its really annoying ordering something, seeing it as awaiting stock and then seeing it available from there website. It would be so handy for someone to get in contact with Play and actually find out why they are doing that? Because its sure not giving customers faith in Play.
    I would hope that back orders would be completed first and then offer what you haven’t sold, it seems very underhand offering stock you just don’t have.


    Jon, December 6th, 2008 at 2:28 pm

  19. What are some firms on? A seller on Amazon is selling the game for £79.99!! Are we that desperate to get it?
    These firms give others a bad name.


    Doug, December 9th, 2008 at 11:17 am

  20. Now gone up to £99.99 plus postage for delivery by the 24th Dec. Lots of irate potential customers complaining about Amazon allowing these “Dick Turpin” characters to operate on their site. Thought he was dead – apparently not!!


    Doug, December 9th, 2008 at 12:10 pm

  21. Rumour has it that because Entertainment UK Ltd. [the distributor of many Games, CDs etc.] has gone into administration along with Woolworths PLC. that stock is being held in the warehouses, and cannot be moved because of the finical and legal situations affected by these companies. Professor Layton was available everywhere on release. I even held it in my hands, but though I’d wait for my partner to buy me it for Christmas [big mistake!]. So even though it is a popular game, stock is really hard to fall upon because of the above. Hope this helps someone :)


    Gemma, December 9th, 2008 at 10:01 pm

  22. Just to add to my last comment, Play also said they haven’t received any stock since the end of November and I placed my order on 2nd December.


    Joanne Bradley, December 10th, 2008 at 9:18 am

  23. Ordered on 02 Dec from Play.com and received my order acknowledgement. The status of my order has switched from ‘awaiting stock’ to ‘order placed’ and back again several times. Rang them this morning to see what the score is and was told by a Jamie Hughes who is a manager there that there is no stock and they haven’t had any since the end of November. He said everyone who had placed orders would be receiving an email saying they wouldn’t get their game before Xmas and that the reason their web site keeps putting the game in stock is a ‘web error’. They even tried to tell me I’d got it wrong and that only Playtrade had the game keep coming into stock but I’ve been ordering from Play for long enough to know the difference! I feel very fobbed off and will think twice before ordering with Play in the future.


    Joanne Bradley, December 10th, 2008 at 1:12 pm

  24. Bargain this one – £199.99 -http://www.amazon.co.uk/gp/product/B000U5W3IW?ie=UTF8&tag=dsstockists-21&linkCode=as2&camp=1634&creative=19450&creativeASIN=B000U5W3IW

    Still have stock! Wonder why?


    Doug, December 11th, 2008 at 8:22 am

  25. I ordered from Play on the 1st Dec, but by the 2nd my account said “Awaiting Stock”. I gave them until yesterday and it still said “Awaiting Stock” so I cancelled my order with them and have ordered from Game instead – my order with them reads that it is being picked and packed (fingers crossed!)


    Emma, December 11th, 2008 at 9:47 am

  26. @Doug: It’s amazing isn’t it? I would want the game cartridge to be gold-plated for that amount of money! I wonder if anyone actually buys it at that price? £50, £60 or even £100 is one thing, but £200? The company selling it just looks like a greedy pig.

    This game will come into stock after Christmas at the regular price so don’t fret if you can’t get it now, promise the little ones they have an extra Christmas present coming after Christmas… they won’t be disappointed, it’s actually something to look forward to.

    Positive out of a negative eh?


    Chantal (Admin), December 11th, 2008 at 9:54 am

  27. Hi Chantal,
    Not only gold plated but hand delivered as well! Must be a practical joker working for them – surely they can’t be serious? No-one cannot be that desperate? Wise words from yourself – it will wait. I am lucky as I got one, even though Curry’s did their best to screw up my efforts. Luckily for them, I don’t have a long memory. Good luck to those looking – but avoid Amazon.
    Doug


    Doug, December 11th, 2008 at 11:33 am

  28. I placed an order for PL&TCV and duly paid for my order. Dixons took the order and payment saying they had stock. 24 hours later they emailed me to say they did not have stock and could not fulfil the order. Although this is disappointing I can understand that demand is high. But they then told me it will take 7-10 days to refund the payment they took from me within hours. Is it not possible to take payment when the order is actually being fulfilled? Now I will receive a credit card bill for something that I do not have and will have to pay that or pay interest. I AM NOT IMPRESSED AT ALL and have told them so.


    Tricia, December 12th, 2008 at 4:19 pm

  29. I placed orders yesterday with both currys and PC world, both have been cancelled today due to not having stock (surprise surprise) their system sucks…..how can they not have a REAL TIME 1 in 1 out stock system that works


    Mark, December 12th, 2008 at 7:42 pm

  30. No stock anywhere is Ipswich or Suffolk from what i can tell, had it ordered at currys, money taken then email next day with cancellation details. Very dissapointing, and the stupid prices quoted by some sites only adds to the frustration. Just put *Sory, out of stock* not a price triple what it us worth. Disgracefull management by respected websites at times like these. Hope some of you track them down. Merry Christmas


    Paul, December 13th, 2008 at 10:55 am

  31. same old story with currys. ordered on line-in stock,even phoned to confirm and was told yes they got plenty of stock! few hrs later received cancellation e mail. wonder why they STILL keep showing IN STOCK and taking orders when clealy dont have stock.


    kerri, December 13th, 2008 at 4:15 pm

  32. Hi There….. Me too…. Pc World showing stock on Friday 12th at 17:34. Placed order at 17:55 – stock runs out at 18:16… E-mail received thanking me for order – 10 minutes ago another email cancelling order YET they appear to have more “stock” today… what is going on….


    JC, December 13th, 2008 at 6:10 pm

  33. Beware of PCWorld. They say they have stock when they have no intention of supplying.


    terry Blom, December 13th, 2008 at 7:20 pm

  34. Yes, same with me, ordered from PC World yesterday, they have emailed me this morning, “sorry out of stock”. Had one on order with Play since 1st of December, still saying “awaiting stock”.


    polly, December 14th, 2008 at 8:43 am

  35. There is hope,after very disappointing experience with CURRYS i ordered from GAME on Friday & received e mail this morning to say my order had been dispatched!Mind you i wont be happy til i am holding it in my hand.


    kerri, December 14th, 2008 at 11:41 am

  36. Re: Currys – Ordered and paid, received confirmation e-mail then following day got cancellation notice in afternoon, 2 hours after Curry’s had had more stock for sale on website. Been trying for 2 weeks now looks like an IOU will be wrapped up and placed under the tree instead. Won’t be shopping at Curry’s again and you would think that they need to keep customer loyalty especially in the current climate.


    Denise Stothard, December 15th, 2008 at 2:00 pm

  37. Avoid PC World. Placed an order when the game became available and stock was in, got order confirmation email, then 3 hours later the cancellation email as many others have. They have however taken the cash out of my account, where most don’t do until despatch.
    Suggest you avoid Curry’s and Dixons as well as they are part of the same group.
    As for Amazon and the inflated prices, please don’t feel tempted to “feed” these greedy sellers


    AndyH, December 15th, 2008 at 2:41 pm

  38. @AndyH: They took the cash out of your account?!


    Chantal (Admin), December 15th, 2008 at 4:58 pm

  39. Bit the bullet. I would encourage anybody to go for the GAME offer with an extra Brain Game for just under £50. Just reluctantly ordered so hopefully will have a happy mum and girlfreind at Christmas. Very dissapointed it has come to this though, an extra £40 that i dont have. But many thanks to the makers of this site for help.


    Paul, December 15th, 2008 at 5:41 pm

  40. Placed order yesterday morning when they had stock. Got confirmation email, decided to check my account and it is now showing out of stock. Phoned then to query it and was told they had no stock yesterday (15/12/08), I ask when they ee advertised that they did then?? She cames back and apologized and aid th the did have stock and it was sold out in 6 mins, told her I was ware of this but why have you taken my order and let me think that I was one of the lucky one thats had got it. All she could do was apologise. The moral of the story is don’t get your hopes up, these companies are using this as a good excuse to put you on back order so thy hav orders coming in after Xmas!!!


    Michele, December 16th, 2008 at 7:27 am

  41. Thank you so much. Just ordered from Game with Wall-E. Wont be happy till I am holding it though, read with interest how purchases have been cancelled hours later. The same has happened to me with an E-bay purchase that was Guaranteed for xmas delivery!! Turns out that they didnt have them in hand! Anyway, hoping that this will turn out OK, thank you for your help in locating stock. This is all mad isnt it?


    Jo, December 16th, 2008 at 10:29 am

  42. Hi, placed an order with Game yesterday and chose the offer with Big Brain Academy. I know these companies have to make money but why can’t they just sell the game on it’s own if they’ve got it in stock instead of using these tactics knowing people are desparate for this game for their kids for Christmas and getting them to spend more money. Some people would say I should be pleased I’m getting the game at all but only gone to Game after having my order cancelled by Currys 3 times, PC World twice and still awaiting stock on Play! Well done all of you out there sensible enough to wait till after Christmas!


    Joanne Bradley, December 16th, 2008 at 11:13 am

  43. I reccomend going to GAME. ordered with them on fri afternoon as part of package with Brain Training.was bit unsure as had previously ordered from CURRYS and had order cancelled,but the game arrived this morning!


    kerri, December 16th, 2008 at 1:32 pm

  44. I think “Play” are slowly clearing their back orders. ordered one on 1st december, status said “awaiting stock” untill today, now it says “processing”. Fingers crossed.


    polly, December 16th, 2008 at 2:22 pm

  45. Ordered package with Walle on Game this morning. Order states pending but when you click On Professor Layton part of order – states awaiting stock, but they have advertised this package again since. So I am not hopeful! Still awaiting Play no news there.
    Have a feeling they are taking us for a ride but fingers crossed and good luck!


    Julia, December 16th, 2008 at 4:10 pm

  46. Hi, I too ordered from Play on 2nd Dec and my order is now packing so glad I didn’t cancel the order but disappointed that last week they told me there was no chance of receiving before Christmas. Now I’ve also got my Game order which has been despatched today so will end up with 2!


    Joanne Bradley, December 16th, 2008 at 4:15 pm

  47. Just an update: Ordered the 2 game bundle from Game last night and was dispatched today so all being well it should tun up ok. Think that unfortunatley this is going to have to be a route most people will have to take, price wise and value it seems the best overall. As of time i type this it is still in stock and has been for most of the day, i would guess that this may be the last bid delivery they get. Anyway, again, many thanks to this site for providing the updates, really did help. Merry Christmas.


    Paul, December 16th, 2008 at 8:49 pm

  48. FINALLY got one (I hope) from Amazon tonight. They suddenly had over 400 in stock at £29.99, but they soon went.
    I notice your site didn’t give me an alert for it, presumably because it didn’t notice any difference between Amazon and Amazon sellers?
    Either way I spotted it thanks to you and now I can finally sleep without worrying about it!
    Many many thanks… it just better be appreciated! ;o)


    George N, December 16th, 2008 at 10:54 pm

  49. Finally “Play” have come up trumps, ordered on 1st dec now has been posted, i noticed that Joanne ordered on 2nd dec and hers is on way too, there is still time. Thank you very much for this website, would’nt have got one without it.


    polly, December 17th, 2008 at 8:19 am

  50. Argos have got them in stock today 17th dec in rugby,nuneaton and coventry city centre to reserve for store pick-up.reserved and collected one this morning.good luck!


    Donna, December 17th, 2008 at 9:45 am

  51. Hi all, ordered with Wali from Game yesterday and got confirmation that its on its way today…so all’s well in the end…good website…see you next year for the next big game !


    Paddy, December 17th, 2008 at 10:56 am

  52. Firstly, great website. Thanks very much. After 2 weeks of trying, today seems to have been the day! My outstanding orders with Dixons and Curry’s have finally been processed and I managed to get one from amazon (at RRP)! I’ve just cancelled the Dixons one. I have decided to hedge my bets with Curry’s just in case in doesn’t arrive before xmas (something amazon guarantees). So the worse case scenario is I’ll have 2 on xmas day.
    I think there has been a major delivery yesterday/today because a lot of sites are finally showing stock. That’ll show those ebay thieves
    Thank you for making this possible


    Kay C, December 17th, 2008 at 2:59 pm

  53. i happened to notice yesterday that amazon had stock at 29.99 and ordered quickly (along with a couple of other items) The other items say dispatched but the game says dispatching shortly…. i hope it comes through..
    i had tried to place order through Currys the day before when it said it was in stock – i completed all credit card details and processed order then the screen said “sorry – out of stock) I dont know if they have actually taken any money off my card.. i have to assume that it went out of stock as i was using their very slow website… i will be cross if they have as their terms and conditions say they will debit card as they are dispatching the item… will wait and see.


    tanya, December 17th, 2008 at 5:50 pm

  54. Please accept a massive thank you!

    Have just had a confirmation email from PC World re Prof. Layton – the game is in the post!!! I only ordered it this morning – thanks to your alerts.

    Had started to give up hope after a long chat with a chap from Play.com last night who basically said that the demand was so great that unless you had your preorder in very early in Dec there was no hope!!!

    So thank you all – it will be a Merry Christmas after all!!

    And best of luck to all those still hunting – PC World are delivering!


    Margaret, December 17th, 2008 at 9:40 pm

  55. Don’t get this game – it is seriously addictive!!! My wife got this yesterday for her birthday and got to bed at 0200 this morning as she couldn’t put the damn thing down!
    Could be a good thing or a bad thing I suppose! Good luck in your hunting.


    Doug, December 18th, 2008 at 8:21 am

  56. Having ordered this game several times via Zavvi, Play, Littlewoods and Dixons who all said they had it in stock only to have the order cancelled the next day I finally managed to get hold of it yesterday in Argos. They have subsequently now sold out. Since getting it I can’t put it down so definately worth the long wait!!


    Sharon C, December 18th, 2008 at 11:08 am

  57. Hi after many weeks of trying and recieving cancelled emails i got one from game with the more brain training package (which i have) went to cancel my order with play which had been awaiting stock since the first of dec, only too find out they had also sent it out. So now i have two, i will be sending the game package one back, but if anyone is struggling and wants this package before christmas let me know


    kirsty, December 18th, 2008 at 3:00 pm

  58. :) My 2 Professor Layton and Extra Ds game bundles turned up today from GAME so i am very happy chap. Again, huge thanks to the site, i can stop worrying now.


    Paul, December 18th, 2008 at 4:56 pm

  59. Got my copy from Currys having had email alerts from yourselves. Only ordered it two days ago on free delivery and it arrived today. Thanks for the help!!


    Jayne B, December 18th, 2008 at 6:45 pm

  60. Hi, Well I have given up now….Placed an order with PC World which was cancelled after 36 hours. Placed an order with Play which is still “awaiting stock” – having jittered around the “order taken” – “awaiting despatch” and back to the “Awaiting Stock” status…. Have cancelled now and will get something else…. Congratulations to all those who managed to get a copy – and good luck to those programmers who spot the obvious “gap in the market” to provide “real-time” ordering system !!!


    JC, December 18th, 2008 at 8:18 pm

  61. Managed to get a copy from Argos in Catford today!(Although I see they are all sold out now) Check their reserve an item for local pick up and check stock in all local stores according to your postcode. You can check the stock in about 10 of the most local stores to you. Good Luck! (At least I’m one less customer on the Play.com waiting list now)


    Steve, December 19th, 2008 at 5:29 pm

  62. Hi
    Dixons took my order and my money yesterday only to have it cancelled today….Don’t know if I have my money back yet!
    I have since ordered from mobile solutions and so far its all gone through……worried that it won’t be here in time though sob!!
    Thanks to this site though – Fab!!!
    Merry Christmas to all!!


    Lynn, December 21st, 2008 at 1:01 am

  63. Thanks for a briliant site – I have been recommending it to everyone! After 2 ‘orders’ and 2 cancellations from PC World, it was third time lucky – ordered the game on 17th Dec and it arrived via DHL on the 19th. Paid 24.45, with free delivery. Good luck everyone else!!


    Ann, December 22nd, 2008 at 3:42 pm

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